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Synchrony Pharmacy wishes to congratulate Rob Leffler, RPH, BCGP, FASCP, on his new role as President of the American Society of Consultant Pharmacists!

An international organization founded in 1969, the American Society of Consultant Pharmacists (ASCP) is a non-profit association of pharmacists and pharmacies that manage medications for our senior population. Their mission is to promote healthy aging by “empowering pharmacists with education, resources, and innovative opportunities.”

As the new president of ASCP, Rob brings with him visionary leadership, deep expertise in senior care pharmacy, and a passion for building inclusive, purpose-driven communities.

“Rob’s leadership is a reflection of what makes Synchrony Pharmacy special — a commitment to excellence, compassion, and community. His vision for ASCP is bold and inclusive, and we’re proud to stand behind him as he helps shape the future of senior care pharmacy.”— Lance Miller, Synchrony Pharmacy Chief Operating Officer.

Rob’s “Home is Where the Heart Is” leadership plan is already inspiring ASCP members to reimagine engagement, committee structure, and student involvement — and we couldn’t be prouder to support him on this journey.

Here’s to a transformative year ahead!

To learn more about the ASCP, visit their website located here.

Exciting news! Synchrony Pharmacy has been recognized as a Gold Winner in the Medication Management category of the 15th annual McKnight’s Excellence in Technology Awards. 

This category celebrates providers that strive to make significant advancements in medication management systems that “assist providers in achieving accurate, timely and secure administration of medications, promoting patient safety.”

Synchrony Pharmacy was recognized for our Medication Order Entry & Pharmacy Agent (RxOE) entry – a proprietary AI-augmented pharmacy agent made in collaboration with Prama and Trilogy Health Services. With the power of RxOE, our pharmacies no longer require manual medication order entry – reducing average order times by 40% and manual verification errors by more than 30%.

We’re thrilled to be recognized for this honor – and we look forward to further supporting our communities and improving resident outcomes!

To view a full list of the 2025 Excellence in Technology awards, visit McKnight’s Long Term Care News’ post located here. 

We’re thrilled to announce that Synchrony Pharmacy has received a Net Promoter Score (NPS®) of 50 in our recent Customer Satisfaction Survey!

NPS®, a pivotal metric gauging customer loyalty and satisfaction, asks one simple question: “How likely is it that you would recommend Synchrony to a friend or colleague?” Spanning from -100 to 100 with an industry average score of 32, our score of 50 represents Synchrony’s steadfast dedication to our patients and customers.

“Clinical excellence is at the forefront of everything we do – from medication management to routine med cart audits,” commented Lance Miller, Chief Operating Officer of Synchrony Pharmacy. “We’re thrilled to have received a score that represents the “excellent” category – not because of the recognition, but because of how it reflects positive outcomes for both our customers and their residents.”

The feedback collected from the NPS® will be used to further refine the Synchrony Pharmacy experience – enhancing existing clinical programs, continuing to focus on industry leading outcomes, and ensuring we provide the gold standard of care.

We’re excited to share that Synchrony Pharmacy has officially opened the doors to our newly relocated facility in Louisville, Kentucky. Now located off Stanley Gault Parkway, this new space spans over 18,500 square feet and is home to more than 100 dedicated team members.

This move marks a major step forward in our ongoing mission to provide seamless, high-quality pharmacy services to senior living communities across the region. Designed with operational excellence in mind, the new facility allows us to streamline workflows, boost efficiency, and better serve our partners and their residents.

“Synchrony’s growth reflects our continued focus on delivering consistent, reliable pharmacy solutions that support the health and wellness of seniors in the communities we serve,” said Bernie Gregorowicz, Executive Director of Synchrony Pharmacy. “This new location enhances our capacity to deliver on our mission with even greater efficiency and responsiveness.”

What This Means for Our Partners

For over 20 years, Synchrony Pharmacy has been a trusted partner to senior living providers, delivering tailored pharmacy solutions that improve resident outcomes and simplify operations. Our new Louisville location strengthens that commitment.

Here’s what our partners can continue to expect from Synchrony:

A Strategic Move with Lasting Impact

While the new facility enhances our scale and capabilities, our partners will continue to experience the same high-touch service, clinical oversight, and responsiveness that have always set us apart. We’re excited about what this move enables us to do, and we look forward to continuing to grow alongside our senior living partners.

Account Manager Ashley Crawford of Synchrony Health Services is managing accounts and now her ESPN Top 10 Status! Congrats to Ashley, for making ESPN SportsCenter Top 10 Highlights in January 2024!

Synchrony Health Services takes pride in our ongoing commitment to advocate for the rights and well-being of individuals in long-term care. We are proud to be in our 4th year of sponsorship of the KAHCF/KCAL (Kentucky Association of Health Care Facilities/Kentucky Center for Assisted Living) Day in Frankfort. This unwavering dedication reflects our belief in positive change within Kentucky’s long-term care community.

As we prepare to once again sponsor the 2024 KAHCF/KCAL Day in Frankfort on February 14th, exclusively open to KAHCF/KCAL members, we celebrate the transformative power of grassroots advocacy. This annual event provides a unique platform for industry advocates to gather, engage with legislators, and address critical issues affecting long-term care.

Our continued sponsorship to this important day underscores our commitment to positive change within Kentucky’s long-term care landscape.

Discover the transformative impact of Synchrony Rx@HOME as Senior Housing News delves into its role in enhancing medication management for seniors, featuring real success stories like Betty Spears. The article explores the program’s evolution from discharge-to-home support to ongoing medication assistance, showcasing the benefits of PackEDGE and its positive outcomes. Read the full Senior Housing News article to uncover how Synchrony Rx@HOME is reshaping the landscape of senior care.

Article linked below.

Why Seniors, and Operators, Are Cheering for This Home Pharmacy Program

Home is where the heart is.

It’s also where health is.

And no matter where a senior calls home, that’s exactly where health care providers want to help them remain — including skilled nursing facilities.

For SNF operators, a resident having to leave early, unexpectedly or unnecessarily is exactly what they want to avoid. A good pharmacy provider knows that. Combatting preventable hospital admissions, as well as readmissions, should be on the mind of every SNF’s pharmacy partner.

Article Linked Below:

https://skillednursingnews.com/2023/09/how-snfs-can-revolutionize-their-pharmacy-approach-to-keep-residents-safe-at-home-in-4-steps/

We are excited to share a crucial update regarding the reformulated COVID-19 vaccines for 2023-2024. On Monday, September 11, 2023, the FDA approved the latest formulations for Spikevax (COVID-19 Vaccine, mRNA 2023-2024 Formula) by Moderna and Comirnaty (COVID-19 Vaccine, mRNA 2023-2024 Formula) by Pfizer-BioNTech. These updates mark a significant step in our ongoing battle against COVID-19, and here’s what you need to know about these newly approved vaccines.

Covid Vaccine 2023-2024 Updated Formulation Memo 091423_final[13]

SynchronyRx@HOME is proud to announce that it has been granted full Accreditation by the Utilization Review Accreditation Commission (URAC). The URAC accreditation committee met on August 22, 2023, and their decision marks a significant achievement for Synchrony Health Services.

URAC is a renowned authority in setting national standards for healthcare organizations. Accreditation by URAC signifies an unwavering commitment to quality, excellence, and adherence to rigorous healthcare standards.

The accreditation process involved a thorough review, during which SynchronyRx@HOME demonstrated its ability to meet regulatory requirements and national standards established through a URAC stakeholder consensus process. URAC relies on multidisciplinary expert advisory groups from across the healthcare industry to guide standard development and ensure the highest quality of care.

SynchronyRx@HOME’s accreditation reflects our dedication to delivering the highest quality healthcare services and our commitment to improving patient care. We extend our sincere gratitude to our dedicated team, customers, and partners for their unwavering support.

Contact us today and start delivering better outcomes tomorrow.

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