Following the Lead of the Centers for Disease Control & Prevention

At Synchrony Pharmacy, the health and well-being of our customers and employees is always our first priority. Therefore, we are taking extra precautions over the coming weeks and months to ensure that our customers remain guarded against the spread of viral infections. We are following recommendations from the CDC, CMS, and/or state officials.

Additionally, we are providing our employees, customers, visitors and vendors with ongoing education regarding proper hygiene practices. This includes heightened awareness about the importance of hand-washing, coughing and sneezing etiquette, and the frequent sanitizing of all surfaces.

We understand that we care for our country’s most vulnerable population, and we are committed to ensuring their health and happiness. Every member of our team is dedicated to this mission, and we will always operate with our customers’ best interests at heart.

For questions, please contact 1.800.908.8618.

What We Are Doing For Our Employees

  • Updating Emergency Operations Procedures in the event of a possible emergency.
  • Following infection prevention measures and appropriate hygiene practices as recommended by the CDC.
  • Established crisis response protocols.
  • Screening all employees, every day.

What We Are Doing For Our Partners

  • Providing exceptional pharmacy services while adhering to current guidelines from the CDC, CMS, FDA and/or state officials.
  • Reducing field team member visits to customer campuses where appropriate, as requested.
  • Transmission prevention protocol implemented for medication couriers.
  • Issued a weekly newsletter to highlight updated guidance from the CDC, CMS, and/or state officials as well as Synchrony’s ongoing support to our customers.

What We Are Doing For Our Community

  • Canceling community events. We will continue to monitor and update our schedules accordingly.
  • Notices posted at each pharmacy entrance.

COVID-19 and the Long-Term Care Industry 

Recently, Mark Keene, Vice President of Business Development for Synchrony Pharmacy, had the opportunity to discuss the state of COVID-19 and the LTC industry with Governor Mark Parkinson, CEO of the American Health Care Association and Betsy Johnson, President of the Kentucky Association of Health Care Facilities and Kentucky Center for Assisted Living. Please enjoy the following video and make sure to follow us on social media for all the latest updates. 

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