Trilogy Health Services

To set up your account, simply get started by clicking the “Enroll Now” button above. Setting up your account typically takes less than five minutes.

Please note that you will be required to enter the following information: Date of Birth, Last 4 of SSN, Employee ID, HSA/FSA number, Express Scripts ID Number, Primary Care Physician, List of Current Medications and Doses, Medication Allergies, Health Conditions, Information on Any Dependents on the plan.

• SynchronyRx@HOME will fill all Maintenance medications and Specialty medications that are not limited distribution. Definitions:
  • Maintenance medications are commonly used to treat conditions that are considered chronic or long-term. These conditions usually require regular, daily use of medication.
  • Specialty medications are higher-cost medications used to treat complex chronic conditions
  • Synchrony Pharmacy medication list includes DEA schedule 3 through 5 control medications. We will NOT fill DEA schedule 2 medications.
    • Schedule 2 medication examples that SynchronyRx@HOME will NOT fill include:
      • High-potency pain medications (Lortab/Norco (Hydrocodone with Acetaminophen), OxyContin, Percocet (Oxycodone with Acetaminophen), etc.)
      • Stimulants/ADHD medications (Adderall (Amphetamine Salts), Ritalin (Methlyphenidate), Vyvanse, etc.)
• Please see the forthcoming Trilogy Maintenance/Specialty list to review medications that SynchronyRx@HOME will fill.

Yes! Please see the current Employee Benefits Guide to understand the discount plan members will receive via Synchrony Rx@HOME.

SynchronyRx@HOME is the exclusive provider of maintenance/specialty medications. All maintenance and normal distribution specialty medications must be filled through SynchronyRx@HOME. Non-maintenance and limited distribution specialty medications will remain available through existing retail pharmacies.

If you currently receive your maintenance/specialty medications through another pharmacy:

• Contact your doctor/prescriber/pharmacy and have your medications transferred to SynchronyRx@HOME.

  SynchronyRx@HOME
  2703 Chestnut Station
  Court Louisville, KY 40299
  p: 866.290.1480 | f: 502.305.5330

• Or we’ll contact your doctor/pharmacy on your behalf.
• Employees may call or request a transfer via SynchronyRx@HOME website or the toll-free phone number.
• If you have a new start maintenance/specialty medication, speak with your doctor/prescriber and have your medications sent to SynchronyRx@HOME.

Automatic refills will be available, meaning SynchronyRx@HOME eligible members will not need to request recurring refills:

• For those that wish to continue requesting refills before they are due, SynchronyRx@HOME will have capability to receive refill requests via website and phone interactive voice response.

• Free two-day delivery.
• Discreet and secure packaging.
• Frequent text/email/phone updates throughout fill/delivery process.
• On-time delivery in order to maintain medication adherence.

• Frequent text/e-mail/phone updates throughout fill/delivery process.
• Employees and their dependents will also receive a shipping tracking number to follow once it leaves the pharmacy, if desired.

• FSA/HSA cards.
• Automated payroll deduction.
• Standard Credit/Debit cards (VISA/MC/AMEX/Discover).

Yes, all employees (and their dependents) enrolled in the Trilogy medical plans will utilize SynchronyRx@HOME.

All medical plan options (PPO, Smart Choice Plan, Spouse / Family Plan) are eligible to use the pharmacy service via Synchrony Rx@HOME.

Existing community retail pharmacies will be available for urgent prescription needs.

There will be 1 grace fill (up to 30-day supply) permitted before all maintenance and most specialty medications will be transferred to Synchrony Rx@HOME.

• 90-day supplies will be the preferred days’ supply for medication dispenses.
• 30-day supplies will be available, if desired.

All coupons currently accepted when using the Trilogy Health pharmacy plans will be accepted at Synchrony Rx@HOME, as well.

Indiana, Ohio, Kentucky, Michigan, Massachusetts, Tennessee, Georgia, Illinois, Pennsylvania, Iowa, Florida, and Connecticut.

• There are an extremely limited number of Trilogy medical plan members who do not reside in the Synchrony Rx@HOME service area.
• Employees (or dependents) who do not reside in the Synchrony Rx@HOME Service area will continue to utilize existing retail pharmacies.

• Synchrony Rx@HOME is committed to maintaining your privacy and we take our responsibility for safeguarding your Protected Health Information (PHI) very seriously. The Health Insurance Portability and Account- ability Act (HIPAA) governs how Synchrony Rx@HOME may use and disclose PHI, including information like medication history, medical conditions, and health insurance information. Our Notice of Privacy Practices describes that use and disclosure. Please review our Notice of Privacy Practices, for more information on HIPAA, PHI, and how you may access your PHI.
  • We will never share your personal health information outside of our pharmacy for any purpose without clear permission from you.

• For clinical medication questions, contact Synchrony Rx@HOME at 866.290.1480 or https://trilogyhs.jotform.com/223254058452150.
• If you have any questions about your prescription benefit coverage, contact OptumRX at 855-812-4308 or at customercare@optumrx.com.

Please allow 1-2 days for processing at Synchrony Rx@HOME. You will receive a text message/e-mail when your order has been shipped. Your order will be shipped and will arrive in 1-3 days. Expedited shipping options are available if needed. Contact a member of the Synchrony Rx@HOME team with any questions.