We’re thrilled to announce that Synchrony Pharmacy has received a Net Promoter Score (NPS®) of 50 in our recent Customer Satisfaction Survey!
NPS®, a pivotal metric gauging customer loyalty and satisfaction, asks one simple question: “How likely is it that you would recommend Synchrony to a friend or colleague?” Spanning from -100 to 100 with an industry average score of 32, our score of 50 represents Synchrony’s steadfast dedication to our patients and customers.
“Clinical excellence is at the forefront of everything we do – from medication management to routine med cart audits,” commented Lance Miller, Chief Operating Officer of Synchrony Pharmacy. “We’re thrilled to have received a score that represents the “excellent” category – not because of the recognition, but because of how it reflects positive outcomes for both our customers and their residents.”
The feedback collected from the NPS® will be used to further refine the Synchrony Pharmacy experience – enhancing existing clinical programs, continuing to focus on industry leading outcomes, and ensuring we provide the gold standard of care.
